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1. scope of application

For all orders via our online shop, the following GTC apply exclusively. Deviations from these GTC are only effective if we confirm them in writing.

2 Offer and conclusion of contract

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive another confirmation by e-mail. The purchase contract is already concluded by clicking the order button.

3 Contract language, contract text storage
The languages available for the conclusion of the contract are German and English.

The contract text is not stored by us.

4. delivery conditions

Shipping costs will be added to the indicated product prices. You can find out more about the amount of the shipping costs at the offers.

Dates and delivery periods in the order confirmation are non-binding unless expressly agreed otherwise in writing. The specification of specific delivery periods and delivery dates by Bonsana AG is subject to the correct and timely supply of Bonsana AG by suppliers and manufacturers.

5. payment
You can pay securely by credit card, Twint, Applepay, Paypal or purchase on account with installment facility (POWERPAY).

MF Group / POWERPAY offers the payment method "purchase on account" as an external payment service provider. With the single invoice you can simply pay your online purchase by invoice. If you choose not to pay within the specified time frame, you will receive a monthly invoice with an order summary in the following month.

Upon conclusion of the purchase contract, POWERPAY assumes the invoice claim that has arisen and handles the corresponding payment modalities. When purchasing on account, you accept POWERPAY's AGB in addition to ourAGB. (powerpay.ch/en/agb).

6. retention of title

The goods remain our property until full payment has been made.

7. transport damage

Complaints regarding damage, delay, loss or poor packaging must be reported to us immediately upon receipt of the consignment.

8 Warranty and guarantees

Unless otherwise expressly agreed below, the statutory warranty shall apply.

The information in our sales documents (drawings, illustrations, dimensions, weights and other performances) are only to be understood as approximate values and do not represent any assurance of properties unless they are expressly designated in writing as binding.

Warranty claims shall become statute-barred [1 year and for consumers 2 years] after delivery, unless expressly agreed otherwise in writing. If the instructions for use are not complied with, any warranty shall lapse insofar as the defect is attributable to this. This also applies if the defect is due to improper use, storage and handling. Insignificant deviations from warranted characteristics of the goods do not trigger any warranty rights. Liability for normal wear and tear as well as consumables/accessories is excluded. Only the direct purchaser is entitled to warranty claims against Bonsana AG and these are not assignable.

Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and claims on weekdays from 9:00 a.m. to 5:00 p.m. by phone at 044 980 44 22 or by e-mail at help@bonsana.ch.

9. liability

The liability of Bonsana AG is excluded to the extent permitted by law.

10. data protection

The privacy policy is an integral part of these terms and conditions. By accepting these terms and conditions, you also agree to the privacy policy.

11 Applicable law and place of jurisdiction
The legal relationship between you and us is governed exclusively by Swiss law (excluding the United Nations Convention on Contracts for the International Sale of Goods of 11.04.1980 (CISG)). The place of jurisdiction is Ebmatingen ZH.